1 reviews | Active since Nov 2013
Bad service since change to Premier
<p>Since the FNB account change to "Premier" the service has gone down hill fast. I used to get responses to queries promptly with useful help, since the change not so much. I sent in a query 2 weeks ago, have chased it twice and submitted a compliant about it and even with all of this the only communication I have had in response is that I will receive a response within 1 business day.</p> <p> </p> <p>So apparently in 2 weeks FNB hasn't had a single business day?!</p>
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 979723
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
Please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 979723
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** (option one)
So even with leaving feedback where everyone read about the bad service doesn't seem to help, I have had a call from the lady that monitors the social media promising to escalate it, but still no contact from the department and my issue still goes unresolved, great going FNB, I was sure given a chance you might go above and beyond to resolve but again am left disappointed. Maybe it really is time to change banks.
So even with leaving feedback where everyone read about the bad service doesn't seem to help, I have had a call from the lady that monitors the social media promising to escalate it, but still no contact from the department and my issue still goes unresolved, great going FNB, I was sure given a chance you might go above and beyond to resolve but again am left disappointed. Maybe it really is time to change banks.
Seriously, still nothing?!
Seriously, still nothing?!