1 reviews | Active since Jan 2015
Bad service. Sent from Pillar to post
on 11 Nove2017 we banked our business money at an ATM at Newmarket Mall. ATM "swallowed"the money but we were able to retrieve a reference slip. We immediately sent detail to our banker at Meyersdal explaining what happened. Since then we have been sent from pillar to post. Ms Naicker from Meyersdal sent us to Itumeleng at FNB alberton and both were not forthcoming actually when we said we will report this on Social media we were told to go ahead. WOW. This morning after shouting about this someone makes the trouble to send us a form to complete.. Has FNB become to big for its boots? This type of assistance when ALL our business account plus my personal accounts are with them. What about the interest that we will now forfeit on the amount banked
Good day Mr. Buck ,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department investigate the service failure and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Mr. Buck ,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department investigate the service failure and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Mr. Buck ,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department investigate the service failure and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Mr. Buck ,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department investigate the service failure and to provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)