1 reviews | Active since Apr 2015
Bad Service - roadside assistance
<p> Last Thursday the 3rd of Nov '16 I received FNB notifying sms about the increase of roadside assistance monthly fee. Friday the 4th I went to query and cancel this at FNB Festival Mall. They couldn’t help & telephonically put me through to Road Assistance Department and I was asked for my Credit or Petrol card number so to cancel the roadside assistance. When I tell them I don’t & never had a Credit/Petrol card with FNB then the consultant told me there’s nothing he can do without petrol card number. So does this mean I have keep paying for the service I never asked for? </p> <p> </p> <p>I have been made to call one number after another and no one can help me even the FNB Query Resolution. I need to know who will help me to resolve this and refund all monies that has been deducted from my account since I had never app**** for a petrol card with FNB. </p> <p> <br /> <br /> </p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Can someone from FNB please get back to me and I'm tired of making calls and be promised to be called back and no one calls.
First I never asked for this roadside assistance but someone decided to activate it without my concernt and now no one knows how to de-activate it yet last week it was confirmed that no records or recordings found.
Please sort this out or completely close my FNB account cause I will never allow anyone take MY MONEY that I worked hard for even if it is a cent, I want it back.
Can someone from FNB please get back to me and I'm tired of making calls and be promised to be called back and no one calls.
First I never asked for this roadside assistance but someone decided to activate it without my concernt and now no one knows how to de-activate it yet last week it was confirmed that no records or recordings found.
Please sort this out or completely close my FNB account cause I will never allow anyone take MY MONEY that I worked hard for even if it is a cent, I want it back.