Bad Service r=from FNB Privat=e Clients and Debt Review Centre

I had a FNB Private Wealth Account with FNB my installments last year February. I became unemployed and could not pay installments on my FNB accounts as I had no income and there was no money coming into my account. I was forced to go into Debt Review last year due my status of not receiving a salary. Today 15 July 2015 I received a refund from SARS that was paid into my Private Clients Account and when I attemted to pay this money over into another account I found out with a schok that this account is not active anymore. I phoned FNB Private Clients Call Centre and they informed that my Account was placed on hold and that I should speak to the Debt Review Call Centre where I was told that they can't lift the hold telephonacally and mentioned that I should send an email to the Debt Review Centre requesting to have the hold lifted but it would take 5 - 10 working days for the hold to be lifted which is a very prologned process as I need the money urgently.

The money belongs to me and I don't see why FNB had to place a hold on my account and how could FNB in any case allow money to be paid into this account if there is a hold placed on this account.

I truly believe that this a abselutely bad service from FNB for a person that have been loyal to them for so many years.

I need this hold on my account to be escaled and resolved today so that I can pay this money over to another account as I don't have time to wait 5 - 10 working days for a mistake that FNB did and for actions that they were not supposed to do without consulting with me first.

SO I NEED THE READER OF THIS MASSAGE TO BE OFF ASSISTANCE TO RESOLVE THE HOLD ON MY ACCOUNT TODAY.