CS
Cecilia S
1 reviews | Active since Mar 2015
09 Mar 2015, 14:41
BAD SERVICE-RETURN OF MONEY
A payment has been made into an account on 30 September, which was closed as per the recipient. I do accept the fact that the debit order was not stopped in time. The money never got to the recipient as the account was closed. <br> <br> I have ever since struggled with FNB to get this money returned to me. Just nobody is calling me back and giving me my money back. This is unacceptable. Daneel Bhidal has contacted me and told me she is busy sorting it out and will contact me. She also gave me a refrence number of 600703<br> <br> <br> <br>
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Replies (1)FNB (First National Bank)'s replyOfficial
09 Mar 2015, 14:53Hello KarelScheepers,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply09 Mar 2015, 14:53
Official
Hello KarelScheepers,
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
