Bad service / response from FNB Premier Banking

As Premier banking division client, I am totally disappointed by the service that I received from the call centre staff at FNB Premier. <br> <br> I app**** for initially transferred my home loan account from Standard Bank to Al Baraka Bank for the Islamic bond / home loan facility that was offered by AL Baraka Bank. Al Baraka, as any commercial bank would, requested a bank code from FNB as that is where I keep my cheque account facilities. I am told by Al Baraka that FNB gave them a code C on my account. This together with their own credit scoring mechanisms, gave AL Baraka the necessary confidence to grant me the Home loan facility, which is currently at the respective lawyers. Two weeks later , I decided it is high time that I replace my 10 year old motor car. Again I approach Al Baraka for Islamic funding. They in turn again requested FNB for a bank code on my cheque account. On this occasion however, FNB gave them a code F. This completely surprised me as their has been no material change to my banking or financial status during the two week period. Despite numerous requests from both myself and AL Baraka has gone unanswered by FNB. Total silence!!!! How do they treat the common folk??