FS
Frankton S
1 reviews | Active since Mar 2012
12 Jan 2016, 13:37
BAD SERVICE RESPONSE
I had gone to the FNB branch in Willow Bridge to report a duplicate deduction from my bank account. After waiting for an hour for service consultant . I had been assisted by the consultant whom confirmed that she would respond with feedback withon five working days . Today is 6 going to seven . Not a single update had been provided by the bank . It is such frustrations that lead to clients leaving an servie driven company . By when are you coming back to me.
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Jan 2016, 14:45Hello fsteedsm,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846980.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846980.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Jan 2016, 14:45
Official
Hello fsteedsm,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846980.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 846980.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)