bad service regarding cards

Do not loose a FNB bank card or have a problem with a card, as you will get no service from the branch who does not have any replacement cards available. Then you have to order a card on your app, which takes forever to be delivered. In meanwhile you have to sit without a card. And the Bank has no solutions for you?? If you phone into FNB, they are not helpful as they did not arrange the delivery. Therefor the problem is yours