Bad service - ***

FNB pathetic service to date, I have logged a complaint in hello Peter reference number ***NF, staff from FnB Mr Booysen Abrahams and Gabiba Welcome contacted me to inform me they did not have any documents regarding the online application and had to be redone with her via email. To date these two agents have not got back to me. I sent an email and Mr Booysen said he will follow up and that was the last I heard from him. I emailed again and no reply from both parties. FNB are you false advertising?? Offering a service but unable to deliver?? This has not been resolved for weeks now your website clearly states it would take 5-6 working days…. What is happening??