BAD SERVICE RECEIVED IN FNB MALL OF THE SOUTH

I have experienced a bad service from FNB Mall of the South in Johannesburg. I went to deposit money to my brother on Friday 5th July using their ATM deposit facility. Unfortunately the money went through but transaction was not successful and they confirmed same time that they have detected it and that it would be deposited direct to my brother's account same day. Until today, the money is still not transferred to my brother's account despite the follow-ups that i have been making with the consultant the whole week. As a result, my brother has been locked out of his flat since he could not pay a rent on time and the rest of his bills are still not paid. The worse part is the fact that i was given the IT contact person named Precious whom I was told is responsible to make deposit and was advised to follow-up with her direct. This has been a worse service ever that one could never expect from such a known bank. I feel like they do not careless of my frustration that I have a had for the entire week as no one has still confirmed when money will be released to my account.

Regards Mildred Bapela