bad service received from fnb credit card division

i am sadly disappointed to have to mention that after requesting the closure of my credit card and written confirmation that this has been done dated 23/04/2020 it appears not to have happened i only realised this when querying why i have not received any e-bucks for april then only to be told that my credit card (which was supposed to have been closed) was not in good standing!!! holy *** imagine that i once again requested that my credit card be closed which was then done on 18/05/2020. on 24/05/2020 i emailed card division setting out the whole scenario and requesting my card status be reinstated back to good standing and furthermore that i be credited with the lost 8000 e-bucks as per banking app to date no one has acknowledged or corrected their error

michelle green