Bad service received

Dear FNB Debt Authorisation Team,

I am writing to formally follow up on my request for the reversal of an online purchase made from Melody Shapewear in February.

Despite numerous attempts to resolve this matter directly with Melody Shapewear via WhatsApp, email and telephone, I have received no response or meaningful assistance from the company. I have provided FNB with copies of the relevant correspondence and evidence of my attempts to contact the merchant.

I am therefore extremely disappointed that the dispute ticket was closed without what appears to be a proper investigation and, more importantly, without the payment being reversed. I have not received the goods that I paid for, and the merchant has failed to respond to my repeated attempts to resolve the matter.

I kindly request that FNB reopen the dispute and conduct a thorough investigation into this transaction and the merchant. Given the lack of response from Melody Shapewear and the fact that I have not received the goods, I am concerned that this may be indicative of *****ulent or potentially *****ulent activity.

I would also strongly recommend that FNB review other transactions associated with this merchant to determine whether other customers may have experienced similar issues.

Please provide me with written confirmation that this matter has been escalated for further investigation, together with an update on the status of my requested payment reversal.

I trust that FNB will treat this matter with the seriousness it deserves and assist in resolving it as soon as possible.