Bad service received

Good day, I’m really disappointed with FNB service. I went to FNB branch in Tembisa mall where the woman designated as the branch manager by the name of Noma turned me out of their branch saying she is not allowed to sign nor stamp any document for account confirmation without even reading or perusing the one page document in my possession. Said FNB have circulated email restricting them from signing or stamping any document. She wanted to give a print out of email saying I should attach it on my form. How is that going to assist me? Are they also restricted from perusing documents brought by the clients to the branch? And the email as circulated is so specific it talks about tender documents and mine is not tender document. I asked her to read my document she refused and further state that I should rather go to the branch where I have opened my business trust Account. I had to travel more than 50km to get my staff sorted. That’s where I opened my account. In short the message she sending is that if I need staff to be sorted then I should go to the branch where I opened my business account or call business manager. If so why must she still be there as the branch manager? To my understanding of the business manager is if there is any thing you’re not sure of then you can still consult with your seniors for clarity but not with that woman. Maybe she owned that branch and she can do as it pleases her. I’m thinking of migrating my business account and personal account to other bank institutions because really I can’t afford to be helped by one branch being the branch where I have opened my account. So if I’m out of the province then it means my life would stuck.