Bad service received at FNB ***** dept.

I was very disappointed the way FNB handled my case. My card got lost and I reported the matter as soon as I noticed that my card was missing. I then blocked the old card to my surprise the transactions were still going through even after I was issued with a new card. I called their call centre a guy by the name of Alton transferred me to the ***** dept***) I spoke to Cathrine Masuku who gave me bad service then dropped the call on me.