1 reviews | Active since Oct 2015
Bad service received at FNB branch
Last month i received an sms from FNB to say that I need to contact them regarding my FNB investment account ,I contacted them on Sat morning and then I was told that I need to visit the branch ,I went to the branch in Cornubia Mall today around 2:15 i Sat there till 2:45 waiting to use the phone because they couldn't help me and they referred me back to the call centre and they said that I need to open an FNB account so I can get my money because they can't transfer to my Nedbank now i feel like they dont want to give me my money but they want to make money out of me ..im nor prepared to go to the branch waste time that I don't have to be told i must phone the contact centre ...FNB management please intervene and transf whatever amount due to me to my nedbank account asap ..my id is ********** 423085 contact number is ********** 366
Good day Hope,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Hope,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Points of Presence who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)