Bad service received

<p>I am a FNB client and this is not the first time that the service that I receive is of a poor state. I tried to query a debit this morning. It was a credit card pmt of some sort that went off from my cheque account. I phoned FNB and spoke to the cheque card division first. The guy there transfered me to the credit card division. From there the lady said she was unable to help me and that I need to report this to the ***** division of the credit card. So she again transfered me. When the guy there pick up the phone, I tried to explain the situation and he again wanted to transfer me to the cheque account department. The more I said that this is a credit card matter, the more he said that it was a cheque matter as the transaction was on my cheque card. </p> <p> </p> <p>This is unacceptable. Is there no-one willing to do their work and help me? Why is it such a struggle to get the staff from FNB to help me out? Isn't their motto "How can we help you?" So please show me were the people are that does want to help me.</p>