MG
Martin G

1 reviews | Active since Aug 2016

06 Jan 2017, 13:13

Bad service " Rather no service"

<p>I have spent about 1 hour on my cell phone trying to contact FNB about my NEW petrol card that does not work. I get to the call centres and start to give me detals ..the first time i got as far as my ID number and was cut off the 3rd time the same thing the 4th time as far as we can assit you and was put on hold for 15 min on my cell phone......</p> <p>I have a premiar banker that i can never get hold of and send enquries that never ever get answered.</p> <p>I am an FNB private client.........what a joke......</p> <p>Maybe I need to change to Nedban****!!!!!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Jan 2017, 14:11
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)