Bad service - Randburg Branch

Good day

I'm writing to report an issue with my business account. When I initially opened the account, I requested that my business be registered as Monniques Group t/a #InDesign Digital, as it appears on the SARS letter, BEE certificate Affidavit . However, your representative refused to accommodate this request. As a result, my account confirmation letter shows my company name with "t/a C" (which is unclear), instead of the correct trading name.

I provided all necessary documents at the time, but now I'm experiencing issues with government database verification due to the discrepancy. I'm concerned that the bank's error is causing these problems.

All my company documents have my business address.

This is affecting my business operations and cash flow, as payments and verifications are being delayed. To make matters worse, I was never notified that my Business Advisor is no longer working for FNB, and I was never assigned a new person. This lack of communication is adding to the frustration.

Can FNB put the customer first and help resolve this ASAP? I'd appreciate it if someone could look into this urgently