BAD SERVICE PROMISED 3 TIMES

Good Day<br> <br> Last week Tuesday/Wednesday I called to book my phone is for a repair, I also did research and the problem on my phone is a common problem with the LG G4 which the cons acknowledge and advised that I will be contacted within the week for the phone to be collected he gave a me reference number FNB215044.<br> <br> I Acknowledge that FNB does not do the repairs and you guys rely on the product supplier directly for repairs but I have now been promised 3 times that I will be contacted to arrange a collection date. I also explained to the last cons that I myself work in the financial industry and I am not allowed to have a phone on my desk and you guys are making if very hard for me. You guys have the address where the phone needs to be collected at.<br> last cons also said he would follow up at 13:30 and 14:30 and nothing hence why I'm complaining<br> <br> I feel that you guys are not treating me fairly and it is not appreciated at all after 3 try's I consider that FNB is the problem and is at fault and now I have to be a ***** about it just so I can get this sorted out.<br> <br> If no response by the end off this day I will go and complain on Facebook and twitter which causes a ripple effect<br>