1 reviews | Active since Aug 2012
Bad service Private Banker
I have a problem with releasing my Forex salary for the last three months. First month I went to my local FNB branch. They phoned the Forex department who released my money.
Last month I phoned the Forex department and after a long argument with the online person the money was released.
This month I have the same problem that I cannot release my money using online banking. Added to that I am now out of the country and have to rely on their online messaging. On 02 October 2017 the private banker, Mondobozi Amukelani, did not respond to my query. This morning 03 October 2017 the excuse is the there were back to back meetings and they could not attend to my problem. I responded by writing that this type of service is unacceptable and I needed it to be sorted out immediately. It is now end of day 03 October 2017. I have had no response from this Mondobozi Amukelani.
This is my salary that this person is not attending to. This type of service from a "Private Banker"is unacceptable.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)