Bad Service Opening a Business Account

I opened a Business Account online. All documents to have the account validated were send to FNB. I received an email with attachments that was completed and all supporting documents were send to FNB to validate and verify the account. A week has passed and still I am unable to use the account. The ATM card that I received was printed incorrectly. Instead of the business name the company registration number was printed on the card. If I went to a branch the account would have been functional within a day or two. If this is the service FNB offers new client, how do they expect me to trust them with my business finances. Poor, pathetic, useless services from the word go.