Bad service only simply because lm a foreigner

Im so appauled by the service l have received from Fnb bank aka " How can we help you". I really havent been helped and infact lve been inconvenienced. Ive been going to the bank since Sunday trying to just get a payment made. On Sunday l was told at Southgate the system was down and couldn't be helped with my internet banking. Yesterday l was then told because lm a foreigner and the type of permit l use l wont be able to have internet banking because the permit number is too long!!! I went to Northgate today to try and do a transfer in the bank and then lve been informed that my documents were never verified and l need to now wait 48 hours for that??? Mind you l went to the bank and gave documents as soon as l had received my new permit in April today and then to be told today that there was no validation done and l need to wait 48 hours for me to be able to do what l went to.the bank for? Im dissapointed, and yet l know nothing will be done.