LA
Lauren A
1 reviews | Active since Sept 2014
06 Feb 2019, 13:23
Bad service once again
Somehow the consultants cannot assist me - first they take me for a fool and laugh at me over the phone when I explain to them my query, trying to go over my head telling me what they see, but after I tell them the story then they put me through to "admin" coz they clearly can't help me, and once again I am placed on hold for almost 20 minutes now. This is so not on!!! They need serious customer service training because the people I've been dealing with shouldn't be working there!!!!
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Replies (2)
FNB (First National Bank)'s replyOfficial
06 Feb 2019, 14:42Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
FNB (First National Bank)'s reply06 Feb 2019, 14:42
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
LA
Lauren A's updateReviewer Update
06 Feb 2019, 15:28Thank you but please put me in contact with someone senior that can assist me in finding out where my money has gone to?
LA
Lauren A's update06 Feb 2019, 15:28
Reviewer Update
Thank you but please put me in contact with someone senior that can assist me in finding out where my money has gone to?