Bad service on insurance claim

<p>I'm frustrated with the service I've been receiving from FNB Daveyton. On Tuesday the 28th (today) I went to submit claim documents on my funeral policy, as per the process. I submitted all required documents yet at about 17:00 I received a phone call from the claims department infoming me that they only received one document and the rest are outstanding. This is not the first time this had happened, in August I claimed and only got the funds a week later yet they promise me I would have the funds in 48hrs. Does FNB even had the slightest idea why we invest in funeral policies?? Because we damn well need the money for immediate use, for FUNERAL arrangements, not personal gain!! I'm sick of FNBs incompetence, especially their Daveyton branch. I know for a fact I will not get the money in 48hrs and again I'm have to make plans to get the money.</p>