Bad service on Accounts and insurance

On the 24 of April 2026, I called in to request a downgrade from my Private Clients Acc to an aspire account due to on going charges that go off as items paid no funds I was told by the advisor that I will receive an email that the account will change to this day nothing has been done month end the account charged as normal and I didn't even bother to use or deposit money in it as it stands it's on a negative. Lastly I also contacted the tyre and rim department on the 30 April 2026 to reinstate or inquire about my policy I spoke a consultant I was told that the only person was on another line and will call me back this was around 16:20, nothing happened I called back on the same day around 16:45 found the same person they told me the lady is still busy and likelihood she will callback on Monday the 4th of May as the do not work on Public holidays and weekends, to date no call what just reminded me to write this review is that my tyres got torn after bad potholes on the Loskop road I am sitting here going to foot a bill for tyres from my own pocket while I had tyre insurance enquiries prior and something would have been sorted out but what can I say it's bad service from FNB