Bad Service - No TCF in collection process

Good afternoon,

I would like to make FNB aware of the bad customer experience and how i am being treated unfairly in the debt collection of my FNB Credit Card.

I made an arrangement with FNB's EDC (external Debt collection company) Groenewald and Lubbe Inc. for a deduction of R600 monthly. I then called in to change the deduction amount to R300.

On the 18th September i sent yet again another email to consultant Nicky R Rhodes (Groenewald and Lubbe Inc.) and i am still waiting for a response. During all of my attempts to either get hold of Nicky or Caylin (who keep SMSing me threatening messages) I HAVE NOT BEEN SUCCESSFUL!!!

Today again i have tried to get hold of them telephonically but no answer.

I am now in a position where i can settle the account as i want to apply for a car in teh new year and need to get rid of all my old debt.

CAN SOMEONE PLEASE HELP as i am not getting any services from Groenewald and Lubbe Inc.

I have sent multiple emails, i have called multiple times and no response.

I want to settle this account in October and need to make an arrangement for deduction.

Groenewald and Lubbe Inc. do not follow instruction and the deduction in installment change just ended up being not processed and ever since then there have been no deductions???? I went to even stop the payment as they still continued to deduct the incorrect amount.

PLEASE ASSIST STANDARD BANK

Sadia Scott ********** 839