BAD SERVICE & NO SERVICE

My mobile phone was ****** on 29/4/2024, which I reported to Vodacom, SAPS and FNB. FNB took more that 2 hours and still didn't take my call and still they didn't answer the phone/take my call. I went to FNB Gezina on Tuesday 30/4/2024 and waited for more than 2 hours to be attended to. The consultant gave me another simcard via simswop. This morning, I received a message from the bank saying my debit order did not go off. Later I received another message that there is suspicious access to my account. i managed to get into my account but I couldn't do anything within the account as it is frozen. I called FNB and was told I must speak to another department. i hold on for 45minutes without my call was answered. i was told to call ***** department. I hold for more than an hour and no luck of talking to anyone. Is this how FNB treats their clients of more than 20 years? It sucks to say the least!!!