1 reviews | Active since Apr 2017

11 Apr 2017, 07:02

Bad service, no responss

<p>I have been waiting for someone at FNB to phone me since last Thursday - I have complained on Twitter (using your R B Jacobs account) like three times, and I complained on Facebook as well. Nobody has bothered to even respond to my posts, yet you respond to posts by others. </p> <p> </p> <p>Your customer service is TERRIBLE. I had to cancel a lost credit card, and to get a new one has proven to be a most unpleasant task. Also, one of your managers at your Tygervalley store is a real treat - not. </p> <p> </p> <p>Get someone to phone me, TODAY. And my credit card better be at your Tygervalley store today. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2017, 09:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)