BAD SERVICE , NO RESPONSE AND TEAM OF BANKERS THAT YOU CHAT TO EVERYONE NO SOLUTION AND STILL LOST 480 CHARGE

Fnb is my bank or should I say was , make me understand how can you be charged for transactions that you swiped when you had money in your bank account . To top it all called FNB spoke to Shannon who logged a call , 1 amount was reversed but the other for 4 items that I used my money FNB still charged me because of the late banking of merchant . Make me understand you swipe and you get a balance but fnb still charges me 120 because of merchant banking after 4 days. How is that my problem .. Bad service with the team of bankers that am paying for to get the service , you chat with 5 different people and every time one new person will come how can I help, meaning you have to start all over . Shame I give up , have been charge 480 of late merchant banking . Today I called spoke to Sumeya who promised that she will send an email to Shannon , am still waiting . These are team of bankers who kept on checking no answer Tshianeo Tshiashi, Mpho kgomo, Antonia Makaukau , Yonela Mkalali . will just paste all the conversation and just see how fnb serviced me