Bad service / no response

Item: FNB (First National Bank)
Rating: 1
Author: peter B

Opened a business account through CIPC FNB Online, they took my money. Till today nothing has been done, the only communication I received was that I need to send through some missing documents which I did the following day from the Platinum Park branch in Bendor Polokwane.

These lazy excuses of client service consultants send me an email after a week saying that my documents are outstanding.

Where is the service here, am I missing something. FNB must do something about their service. Why have a service you cannot maintain nor assist clients with.

Please refund me if you failing I'll go elsewhere.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

01 Mar 2018, 10:22

Good day Peter,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply01 Mar 2018, 10:22

Official

Good day Peter,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

peter B's updateReviewer Update

01 Mar 2018, 13:01

Thank you for the call and thank you for escalating this further however, your people are ***********. Like I said, I have went into your branch at Platinum Park in Bendor Polokwane and submitted everything needed for the application to be processed. I just got an email saying they want id's and proof of address. I have done that already, what the hell is going on with CIPC Department? This is ******* I took my time and went to a branch thinking it will make things simpler, now this. Also I respond to their email to responded by an automated email which ****es me off even worse. Please get your people in line

peter B's update01 Mar 2018, 13:01

Reviewer Update