BAD SERVICE, NO REPLY, NO FEEDBACK FNB

When Direct Axis offered Covid relief loans for my direct axis loan, I accepted, after everything went well, and I got the break in paymenet for 3 months, as per the contract received from FNB, my first debit should have gone off on the 1st of August as per the contract, till today no debit order, I've phoned, emailed, phoned, and emailed numerous times, still nothing. No help, no reply. How do they expect one to keep a good credit record if they don't follow through on what their contract states....useless....will not use them ever again.