BAD SERVICE - NO FEEDBACK FROM LAST COMPLAINT

<p>I INITIALLY LOGGED A COMPLAINT REGARDING MY FNB CARD BEING EXPIRED AND WHEN I WENT TO GET A NEW CARD AT THE FNB PHOENIX BRANCH THEY ISSUED ME A CARD THAT WAS NOT CAPTURED ON THEIR DATABASE THEREFORE THE CARD WAS INVALID. COULD NOT GO BACK ON THAT DAY TO CLARIFY AS THE BANK WAS CLOSED , BUT INSTEAD CALLED THE CALL CENTRE WHO ADVISED ME OF THIS. I WAS IN TOTAL +-1HOUR ON MY PERSONAL CELLPHONE WITH FNB TRYING TO SEE IF THEY COULD ASSIST. I HAD NO ACCESS TO MY MONEY FOR 2 WEEKS COS THE TELLER STUFFED UP. AFTER POSTING THIS ON HELLO PETER I RECEIVED A CALL FROM ROVONA FROM THE BRANCH WHO ADVISED ME TO COME IN. I HAD TO GO TO THE BRANCH DURING MY EASTER HOLIDAY WHICH WAS VERY INCONVENIENT. ONLY POSTIVE THING WAS THAT WHEN I GOT THERE FOR A NEW CARD , I DID NOT HAVE TO WAIT IN THE USUAL QUEUE. NOTHING WAS EXPLAINED TO ME EXCEPT WHEN I ASKED RAVONA (MANAGER) WHAT WAS THE REASON FOR THE BAD SERVICE I INITIALLY RECEIVED 2 WEEKS PRIOR. ONLY THEN DID SHE ADVISE THAT SHE HAD GIVEN THE TELLER A WARNING AS SHE MESSED UP LINKING MY CARD TO MY ACCOUNT PREVIOUSLY. I ALSO ADVISED RAVONA OF THE CALL CHARGES TO MY CELLPHONE ACCOUNT AS I USED UP +-1HOUR OF MY MINUTES TO THE CALL CENTRE ON NUMEROUS TIMES TRYING TO FIND OUT IF THEY COULD ASSIST ME IN WITHDRAWING MY MONEY. SHE THEN TOOK DOWN MY DETAILS AND ADVISED THAT SHE WOULD REIMBURSE ME FOR MY CALLS. I CALLED HER A WEEK LATER AND ADVISED THAT I WAS STILL NOT REIMBURSED AND SHE ADVISED THAT SHE WOULD CALL ME BACK. SINCE I RECEIVED MY NEW CARD ON 15 APRIL RAVONA HAS NOT GIVEN ME ANY FEEDBACK IN THIS REGARD. I CANNOT INCUR ANY MORE COSTS BY CALLING THE BRANCH TO REIMBURSE ME . THIS IS PATHETIC SERVICE ONCE AGAIN FROM FNB...OVER PROMISE AND UNDER DELIVER....THINK I WILL CHANGE MY BANK VERY SOON AND WILL TELL EVERYONE I KNOW OF MY HORRIBLE EXPERIENCE WITH FNB PHOENIX.</p>