SB
Suewellyn B
1 reviews | Active since Dec 2020
11 Dec 2020, 14:14
Bad service, no feedback
I'm so tired of your pathetic service. I've been trying to sort my home loan account out for months now, but nobody bothers to help. I keep getting calls stating that my account is in the arrears when many payments have been made but just been allocated incorrectly to my account. Proof of payment has also been sent through and I'm not willing to send it again because your staff can't sort out the problem. This is also affecting my credit rating but guess you don't care. I have spoken to Zephnet Rooi and MANY other consultants who promise to assist but don't. I'm really sick of this. I would appreciate it if someone senior could assist in this regard. Subject: RE: *** - *JNT BALT-D/BALT-S
Helpful (0)
Replies (1)0
Replies (1)SB
Suewellyn B's updateReviewer Update
18 Dec 2020, 12:46Despite a call and a letter to me stating that this has been corrected, it has NOT been rectified. I am still getting sms and calls stating that I'm in the arrears. they just reversed the payment and put it back as a credit adjustment. It looks as though nobody knows what they are doing. This is really pathetic...
SB
Suewellyn B's update18 Dec 2020, 12:46
Reviewer Update
Despite a call and a letter to me stating that this has been corrected, it has NOT been rectified. I am still getting sms and calls stating that I'm in the arrears. they just reversed the payment and put it back as a credit adjustment. It looks as though nobody knows what they are doing. This is really pathetic...