Bad service, no feed back and lack of product knowledge

I opened easy zero account at Greyville branch and I was advised by the teller that the account does not have any any monthly charges however its been charging me fees every month. I have not used this account since January. I have tried to close it at the branch, I could not. I have called I was not assisted and I've sent emails, no response to attend to my request. I've been receiving different information from fnb staff, basically no one seems to have accurate information about this account.

I just want to close it. After the experience I've been consistently receiving from fnb I think it's time I shopped for another and move my premier account. I've been banking with fnb for more than 15 years but I'm serious disappointed with the lack of customer service and this has been constant lately.