1 reviews | Active since Mar 2015
Bad Service / No contact made as promised
I e-mailed Premier banking on the 27th of January to downgrade my account. I notice stated that someone would be in contact within 24 hours. To date, I still have not been contacted.
On the 30th of January I called the call centre and spoke with Katlego. He confirmed that the retentions desk would still need to contact me that same day and that it was the process. Fine. Nobody has contacted me and it is over 2 weeks later! Am I now no longer a priority client as I decided to downgrade my account with FNB?
Hello Samanthavdmerwe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Samanthavdmerwe ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***