BAD SERVICE & NO COMMUNICATION

We app**** for a business account online, for our company. We did not receive any communication from FNB to say we needed to submit any FICA documents (which I found strange). Yet, the account wasn’t active. We eventually phoned the call centre and they said I needed to submit my wife’s ID along with the company registration document to ***, which we did on the 11th of March. I then received a sms which said I need to submit the FICA documents. So, I phoned the call centre and told them I already did that, and they said Oh, no sorry, it is the COR30.1 that I need to submit, which I then sent on the 19th of March. I also asked them to contact me if there is anything else they needed to activate the account. Since then, we received zero communication from FNB, yet the account is still not active. So my wife (who is a director of the company) phoned the call centre on the 29th of March, but they didn’t want to speak to her. I eventually spoke to the call centre and he was not able to tell me why the account was not active, so I told him to close the account because we’re fed-up with the bad service. Thank you for nothing FNB