Bad service no attention to client service

<p>Where do I begin. </p> <p> </p> <p>So so I got an sms from FNB to submit my KYC or FICA documents. However by the time I got the SMS my account was already frozen. The i went to the bank with all the documents required. The guy who assisted me in this told me that my account will be sorted out with in 24 hours. I thanked him for his good service and left. That was a week ago on the 27 of July 2016. </p> <p> </p> <p>Then by the 29th my account was still frozen so I went back to the bank where I was asked to sign and fill in some forms. I was still cool and calm about the situation. Then again j was told by the end of the day or latest Saturday it will be active.</p> <p> </p> <p>I then emailed the department who deals with it directly and still waiting for a respond from them. About three emails send no response. I emailed the lady I have been feeling with and all I get I will look in to this and then it's being escalated to re relevant department manager. </p> <p> </p> <p>I I have no idea why I have to pay bank charges of this is what they think of their clients. There is no service at all and I am getting very angry over this. It's been more than a week. </p> <p> </p> <p>FNB has become the worst bank ever to bank with. No service at all. The client means nothing as long as they can benefit from us who bank with them and take our money they don't give a flying ### about us. Sorry to say it. But it upsets me so much that I feel the need to close my account and rather joint a bank lol net bank who knows how to respond and serve their clients. </p> <p> </p> <p>What at els can I say..... </p>