UM
Unathi M
1 reviews | Active since Aug 2014
26 Jul 2019, 17:05
Bad service-new accounts
I have opened 3 new accounts for my children,I got the 1st card on monday and activated it online.I tried to transfer funds today only to find out the account is frozen.I am being told by an agent on the online chat that they do not know where my documents are after I have handed them over to their authorised represantative.
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FNB (First National Bank)'s replyOfficial
27 Jul 2019, 09:22Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Jul 2019, 09:22
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)