BAD SERVICE - NAVCAR

I have been fighting to get my license with navcar. My license has now expired and I app**** on 1 October. More than a month ago. Will FNB pay my fines should they occur due to them offering a service that doesn’t deliver. I have emailed numerous times and they email me saying the same thing that it was with the batch that was coming back last week. Well the week is now over and still have not received my license. I paid for a service and expect to receive that service. I want someone senior to get back to me and sort this out. I want my license to be delivered this week. It’s a lot of money to lose due to negligence.