Bad service Lazy Consultants

I have opened a business online with FNB CIPC, so now I transferred the required amount of R 180.00. They have not yet send me my documents as promised so I transferred it back to savings account, then I get a call from this lady who says she's from fnb business banking asking me why I transferred the money back to my savings account I told her that its been there for two weeks and nothing has been done about my documents. She then said I should pay the R 180.00 and she will make sure that the documents are sent now its been 3 weeks and still nothing. I then transferred it back again to my savings account. I got another call today from fnb business banking asking me the same question why I took the R 180.00. I just want my documentation but they failing to send them when I transfer their money. This bank is hiring useless people that just get paid to sit around and do nothing. They don't take their job serious. Now I am at a stand still I don't know what to do cause they showing their uselessness and I want my documents.