Bad Service - Lack of accountabilty and follow up

I have been trying to open a Business account with FNB for the past month and the reception received has been by far the most pathetic ever. I have been made promises upon promises and been filling out forms up to my ears and till this very day has this account not been opened and activated. I have been informed that a lady by the name of Simone Stowman would be in contact with me (30/04/2015) and I have never been contacted. Today I had to call in to find out what the status and progress is of this account and the last update that they have on my request is that the lady tried to call me which is an absolute lie. <br> <br> It would be absolutely great if this could be sorted out however, it seems that FNB does not appreciate their clients. I have experienced good service in the past, but this one aspect has made me lose faith in a bank that reassures their clients that they would get the best service possible, but i now beg to differ... <br> <br> MOST **** **** **** Service , I am absolutely disgusted. Still holding on the line to be connected to a manager or teamleader and been holding .. and patience with this bank is wearing thin.