Bad service indeed

I called fnb this morning spoken to Watren and requested him to help me with accounts cancellation.He decided to cut my line.i called again and Vanessa gave me the wrong telephone number for credit card division.i called credit card division and spoke to Nomsa and she said it's bussines division.i called again and spoke to Jones still could not get help after speaking to 5 consultants.it a disgrace indeed.Fnb is always creating a moment of misery for me.