Bad service in total

After my complaint on hello peter I still did not recieve a call from fnb to ask what is wrong or how they can help .

Like I said in my last complaint , i get different stories from different people after almost week asking for n letter to say i paid up my credit card i still not get anything . I called fnb again to ask where is my letter then the guy rep**** me sorry mam "the credit card does not give paid up letters" So why did they tell me last week I will get it by friday. So who is lying to me ??? How long does it take to get a paid up letter ??? Because i asked the loan departement for a letter by saturday morning i got my letter .