bad service in kwt FNB, Manager deserves disciplinary...

i withdrew R200.00 from their ATM, firstly there was no one to assist after that i did not get my money that i withdrew from their ATM, when i went inside the branch they told me to wait but still could not get any help as it was my last my money and did not have a bus fare, i had to stand on the streets and ask strangers for money to go home when i demanded to speak to the branch manager so that i can tell her my problem she did not even bother to listen to me. instead she insisted that i take a ticket and wait for the consultant to help me the very consultant that told me i will not get my money the same day.. i want my money as i do not even have food at home..PLEASE ASSIST