Bad service in FNB The Glen

Yesterday night 26/06/2019 I went to FNB ATM in rosettenville Junction Mall to do A cash deposit , I put all the details account ,ref ,my name ,my contact ,then I deposited the money .the machine took long counting the money and finally it gave me a slip that your deposit was unsuccessful ,but it retain the cash which was R1100 I then called their call center ,I was advised to got to the nearest branch , On the 27/06/2019 I went to the Branch in the Glen Mall .I met one lady whom I explained everything and she just dismissed me saying this did not happen in their branch ,I should go back to the ATM and lodge a complain I asked her ,how can I lodge a complain on the ATM because I was advised to come to the branch .she insisted that I lodge a complain on that very same ATM , I then told her ,I don't know how to do that ,she said come I will show u .we went to the ATM and there she can't lodge a complain .

She then took me inside the branch asked one lady to give me a form to complete ,I completed the form . the lady said they will come back to me after 7to 14 days .they will need to go and check the ATM ,okay I understand that ,but does FNB ever think that the money we depositing is for a purpose , 7to 14 days its way to long . I needed to buy medication for my child who is terribly sick and now I should wait for 14 days

That is not my fault ,they need to service their ATM's or just closed them . I really need that money ASAP .can't they trace on their system ? Please FNB I can't wait for 14 days my child is in need of that medication