Bad Service in Call Centre

<p>I phoned the call centre today for an application I did for an revolving Loan last week I am still waiting for them to phone me back as the application said they will call me. USELESS SERVICE FROM FNB</p> <p> </p> <p>So I then decided to phone the call centre from my Cell Phone I had to load Airtime again on the phone just to phone your *********** staff. I was transferred from department to department as I was not at the correct department an I know my airtime will not last if I don’t get to the correct the department. I then got cut off while be transferred from Department to the other.</p> <p> </p> <p>I then was given an number at your call centre ********** 722 saying that is the Revolving Loan department Phone number. Guess what it was not the number it was internal FNB Support number for WBS systems.</p> <p> </p> <p>I am still not being transferred to the correct department as your call centre staff does not know what the number is for the department, LIKE I SAID FNB IS USELESS </p> <p> </p> <p>I am very disgusted in the way FNB handles customers over the phone and does not give the option to call back the client immediately, and the way they transfer you to the wrong department is totally unacceptable.</p> <p> </p> <p>Again I had to waste my Airtime with FNB not even opting to give an refund with the BAD SERVICE I received.</p> <p> </p>