bad service I got from FNB homeloans call centre

<p>I called the homeloans department regarding the refund due to me 14 days ago, and was advised the refund is still in process, I spoke to a useless team lesder Bongiwe Cangci, who just put me on hold 40 minutes only to tell me the manager works at a different vicinity and doesnt have direct line, I later called again with same issue and then was transferred to supposedly a Manager Elizabeth whos even worse than the team leader, I was so disgusted at fnb that always claims to always offer assistance, not even once throughout the conversation did I get an apology or assurance of payment, the only thing I got was that there is nothing they can do and the department relevant to assist me cannot take calls, what nonsense is that?</p>