Bad service from Thobile

Dear Branch Manager, I am writing to formally raise a complaint regarding the extremely unfriendly and unprofessional service I received at the FNB Polokwane Cycad branch. This incident occurred when I visited the branch for the very first time to deposit money on behalf of the company I work for. I was accompanied by a colleague. Upon entering the branch, we were initially assisted by a friendly staff member who directed us to the teller after we explained the service we required. When it was our turn, we were called to the counter and attended to by a teller named Thobile. From the moment we sat down, she did not greet us and displayed an unfriendly attitude. She simply looked at us without saying anything and proceeded with the transaction. I handed her the envelopes containing the money to be deposited. After checking them, she stated that they do not bank amounts less than R500. This was communicated in a blunt and unwelcoming manner. We explained that we did not feel safe carrying the money around, to which she coldly responded that there is security at the bank. After completing the first transaction, she handed me the slip without saying anything. As I took it to put it away, she abruptly told me to “sign” without any courtesy or explanation. At that point, I expressed that her approach was cold and unprofessional. Instead of addressing the matter calmly, she pointed at me and stated that she was giving me the same attitude I was giving her. I was shocked by this response, as we had not displayed any attitude. From the beginning, she did not greet us and her first statement was that she does not assist with amounts less than R500. When I asked her what attitude I had given, she could not clearly justify her claim. As a customer representing my company, this experience was embarrassing and disappointing. I believe customers deserve to be treated with respect and professionalism, especially when conducting official business. I kindly request that this matter be investigated and addressed appropriately to ensure that other customers do not experience similar treatment. I look forward to your response. Kind regards,