Bad service from the forex department

I am highly disappointed with the recent struggles I am getting from fnb with the forex department I have been receiving funds from abroad ever since I joined Fnb that's why I even joined it in the first place but last I had to spend more then an hour to get my funds released because of technical issues but I understood but even today I am experiencing the very same problem I experienced last month my time is getting wasted I don't understand why is they something wrong with my profile where as all along it has been fine I am starting to get bored with this department really!