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mosima N

1 reviews | Active since Jan 2018

22 Jan 2018, 19:27

Bad service from the Diesplot branch

Bad service from the consultant ,i was in the branch to reverse the debit order and the guy who was consultant helped me with one reversal and told me that the branch was about to be closed and he turned me away without finishing helping me reversing other unknown transactions.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jan 2018, 09:00
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)